Our goal is to help you get your answer as quickly as possible! Please check for common questions below, but if you can’t find what you’re looking for, continue down to our contact details so that our team can help.
Unfortunately we have had to temporarily pause weekend appointments due to not having enough stylists available.
We do have an amazing Try Before You Buy service where we ship the showroom dresses to you to try on from the comfort of your own home. All TBYB fee’s are given back as credit towards your final purchase.
If you would like help with either option, please let us know. We can absolutely help you put together your bridal party look.
Pick your collection of try before you buy dresses;
Add swatches for any additional colours you want to see;
Try them on within 7 days of signing for them
Return on the 7th day via express shipping
Use your Try Before You Buy spend as credit on your dress order!
Our returns and exchange policy varies from designer to designer but in general only our Dressology and Talia Sarah collections are able to be exchanged or returned unless they are ‘made to order’ (colour or size). If you let us know which designer or style you are llooking to purchase we can absolutely confirm the details for you in advance.
Many of our designers are made to order dresses, which affects both returns policies as well as how long it takes to receive your dress(es).
In-stock ready-to-ship dresses are ready to go and can be shipped within one business day. Most Talia Sarah and Dressology dresses are ready to ship and also can be returned or exchanged easily.
Chat to us!
Do you have a question or need help from one of our stylists? We’d love to hear from you! You can;
1. Send us a message and our style consultants will help you choose the perfect dress!;
2. Chat to us via our website live chat;
3. Direct Message us on Instagram;
4. Chat to us on Facebook messenger.
Our customer support team operates Monday through Friday.
All inquiries are answered within 24-48 hours (excluding weekends). If you have not received a response, please reach out to us again (sometimes replies land in spam folders) and we will get back to you ASAP.
Live in South East Queensland and want to come and try some dresses on? Please contact us below and we will help arrange an appointment to come see us. We are located in Narangba, North Brisbane.
On 1300 263 561 to speak to one of our friendly consultants. Please leave a short message so that the correct dedicated team member can call you back asap (Monday to Friday).
Narangba, Qld, 4504
(Please contact customer support for returns address)