SIZE ME UP!Not sure what your size is?
REFUND POLICYThere will be no refunds or exchanges for items purchased during the Click Frenzy & Black Friday sales. All sales will be final (unless faulty).
You may return our 'in stock' items within 7 days from receipt of the item (or attempted delivery) for a refund or exchange. They must be returned in the condition you received them, and they must be unworn, unwashed, or unaltered with all tags attached.
You may also return all sale items within 7 days from receipt of the item (or attempted delivery) for a refund or exchange unless during promotion. All sales using a promotional code are final. All 'sample sale' items are final.
Our 'made to order' items are made specifically for each order. We are unable to accept returns or exchanges on these dresses. However, we will make sure to work with you to ensure the best fit. Alterations are not included in the cost of your purchase.
Each dress is checked for quality control before it is shipped. If however, the dress arrives damaged or defective, please contact us and we will get working on resolving the problem right away!
SHIPPINGAll of our dresses are shipped via registered express post (with a tracking number!).
Our 'in stock' items are shipped within 2 business days of placing your order. Please let us know if you require your item urgently and we can organise a courier service.
For our 'made to order' items, we recommend ordering at least 16 weeks from your wedding date. This allows plenty of time for making, shipping and preparing the dresses in time for the big day!
Keep in mind that most bridesmaids choose to have minor tailoring done to get the ‘perfect fit’. Production and shipping typically takes 14 weeks (without a rush) from the date we place your order. Since all of our dresses are made to order, it is important to order well in advance of the wedding date. Please note that all dresses for a single bridal party are held until each bridesmaid has submitted sizing and payment information. The full order is processed once each bridesmaid has completed her order to ensure that each dress comes from the same dye lot (to avoid any variation in dress colour).